Manuals » Troubleshooting & Tips

Android and Bluetooth Help

You must have Java installed and use Internet Explorer 7 or newer on a Windows-based PC. The ActiveX installation (Step 2) is only necessary the very first time you connect the BulleT to a PC.

Problem: The Android device says it is paired but not connected to the BulleT SCRA.

If you have successfully paired your Android to the BulleT and entered the pass code 1234, but the device will not connect, follow the steps below.

  1. Power down the phone.
  2. Remove the battery.
  3. Press and hold the power button on the phone for 20 to 30 seconds.
  4. Let go of the power button and re-insert the battery. Turn on the phone.
  5. Launch QwickPAY. Press the menu button on your phone (NOT within the app) and press Connect.
  6. Turn on the BulleT - the green LED light should be blinking.
  7. In the list of Bluetooth devices, tap on the device named "MagTek."

The Android and BulleT SCRA should now be paired and connected.

Problem: The app unexpectedly closes right after launching.

Before following the steps below, make sure that the Bluetooth option on your phone is turned ON.  On your Android device, go to Settings/Wireless and Networks/Bluetooth or go to Settings/Bluetooth.

  1. Turn off the phone and remove the battery.
  2. Press and hold the power button for 40 seconds and then release.
  3. Re-insert the battery and turn the phone back on.
  4. Launch the QwickPAY app.

The app should now be working properly.  If this is not the case, try uninstalling QwickPAY (and QwickPAY Lite if you have it) and then re-install.  See instructions below for how to re-install the app.

How to Re-install the QwickPAY App(s)

If you need to re-install the app, you will lose all of your transaction history in the app. You can still find all your history from the last 3 months in the Virtual Terminal. Log in to the VT using your merchant account credentials.

  1. On your Android device go to Settings and then Applications.
  2. Tap on Manage Applications and tap on the QwickPAY icon. 
  3. Select Uninstall.  If you use QwickPAY Lite, be sure to uninstall that app as well.
  4. Tap on the Home button to return to your Home screen.
  5. Launch the Google Play app and search for QwickPAY.
  6. Download and install the QwickPAY app(s).
  7. Launch the QwickPAY app and enter your username and password credentials (e.g. MAG123456789 & Hd$Ns4JdWo4).

Printing a Transaction Receipt

There are 3 ways to print a copy of a transaction receipt.

From a PC:

If you completed a transaction and emailed the receipt from your mobile device, you can locate and print the receipt directly from a PC by navigating to your email application inbox.

From a Cloud Printing App:

In the Google Play app, search for "print" or "printing" to find the application that meets your needs. A few examples might be Cloud Print, HP iPrint Photo (for compatible HP printers), Epson, Canon, and various others that support printing from an Android device.

From the QwickPAY Virtual Terminal (on a PC):

Log in to the Virtual Terminal (https://myqwickpay.com/login.aspx) and enter your QwickPAY merchant ID and password. Click on "Saved Receipts" under the ACCOUNT menu panel and click on "View Receipt" for the receipt you wish to print. Click "Print" at the bottom of the receipt. (warning) NOTE: Receipts printed from the Virtual Terminal will not have the signature from the original transaction, and it is possible these transactions may not appear for a day or two after the original transactions were completed.

Locating a Copy of a Signed Transaction Receipt

You can find a copy of a signed transaction receipt in the locations below.

  • In the INBOX of the email account configured to send email receipts from QwickPAY.
  • The SENT folder in the email account you use to send email receipts (either on the device itself or from your inbox on a PC).
  • The inbox of the recipient to whom you sent the original email transaction receipt.

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